Privacy Policy
DABILUX DESIGN COMPANY LIMITED
Welcome to the official website of Dabilux Design Company Limited at: https://dabilux.com.
Dabilux is committed to absolutely protecting the privacy and personal information of our Valued Clients. This Privacy Policy has been developed to clarify how we collect, use, store, and protect your personal information when you use our services and access our website. We recommend that you carefully read and understand the terms below.
1. Purpose of Personal Information Collection
We collect your personal information primarily for the following purposes:
- To Provide Services and Customer Support: To offer consultation, answer inquiries, and deliver website design, SEO, website administration, and other digital solutions as per your request.
- To Manage Transactions: Including managing orders, contracts, payment processes, and customer care activities related to the use of Dabilux’s services.
- For Notifications and Updates: To send information about promotions, special offers, new services, or important news from Dabilux that we believe may be beneficial to you.
- To Improve Service Quality: To analyze data to better understand user needs and behavior, thereby optimizing the customer experience and continuously enhancing the quality of our services.
2. Scope of Information Collection
Dabilux only collects personal information that is necessary and relevant to the stated purposes, including but not limited to:
- Personal Identification Information: Full name, email address, contact phone number.
- Business Information: Company/organization name, business address, tax code (if applicable).
- Service Request Information: Details related to consultation requests, types of services of interest, or other information necessary for us to understand your needs.
- Technical Data: IP address, browser type, access time, pages viewed on the website through cookies and analytical tools to improve user experience.
3. Scope of Information Usage
Your personal information will be used strictly within Dabilux’s internal operations and solely for the following purposes:
- Processing and fulfilling service requests, orders, contracts, and related payment obligations.
- Sending important notifications about Dabilux’s services, new products, promotions, and events.
- Performing customer support activities, resolving complaints, and providing technical consultation.
- Conducting internal data analysis for market research, product/service development, and improving business operational efficiency.
4. Data Retention Period and Security Measures
- Retention Period: Your personal information will be stored in Dabilux’s system throughout your use of our services and/or until the purpose of information collection is no longer necessary, or as requested by you, unless otherwise required by law.
- Security Measures: We apply advanced technological security measures and strict management procedures to protect your personal information from unauthorized access, misuse, leakage, disclosure, alteration, or destruction. These measures include data encryption, firewalls, physical and electronic access controls, and staff training on security principles.
5. Sharing of Personal Information
Dabilux commits to NOT share, sell, exchange, or disclose your personal information to any third party, except in the following exceptional cases:
- As Required by Law: When there is a valid request from a competent state agency in accordance with Vietnamese law.
- With Your Consent: When you have provided explicit and voluntary consent for your information to be shared with a specific third party.
- Service Support: In some necessary cases, we may share information with trusted partners (e.g., hosting providers, email marketing services) for the purpose of supporting the provision of services to you. These partners are required to comply with equivalent confidentiality commitments.
6. Client’s Rights Regarding Personal Information
You have full rights over your personal information and can exercise the following rights:
- Access and Review: Request Dabilux to provide information about the personal data we hold about you.
- Update and Rectify: Request to amend, supplement, or update inaccurate or incomplete personal information.
- Request Deletion: Request the deletion of personal information from our system when you no longer use our services or no longer wish for us to store your data.
- Restrict Processing: Request to restrict the processing of your personal information in certain cases.
To exercise these rights, please contact us using the information in Section 8.
7. Changes to the Privacy Policy
Dabilux reserves the right to change or update this Privacy Policy at any time to comply with new legal regulations, changes in our business operations, or to enhance security effectiveness. All changes will be published on our website and will take effect immediately. We recommend that you regularly check this section for the latest updates.
8. Contact for Support
If you have any questions, concerns, or requests regarding this Privacy Policy, or wish to exercise your rights, please contact us using the information below:
DABILUX DESIGN COMPANY LIMITED
- Website: https://dabilux.com
- Email: lienhe@dabilux.com
- Hotline: 0374 686 626
Thank you for trusting and accompanying Dabilux.
