Policies
Warranty & support policy
Last updated:
1. Warranty scope
Covers defects attributable to Dabilux within accepted deliverables.
Standard warranty is typically 1–3 months after handover (see contract/package).
2. Exclusions
Scope changes, third-party edits, external hosting/API failures, incorrect client-provided content, or incidents outside our control.
Damage from malware, attacks, or not following handover guidelines.
3. Support
During warranty: bug fixes in scope via agreed channels.
After warranty: available as paid change requests or maintenance retainers.
4. Response time
We respond on business days (Mon–Sat, 08:00–18:00), prioritizing outages. Contact lienhe@dabilux.com / 0374 686 626.
