Policies
Complaint resolution policy
Last updated:
1. Principles
We handle complaints about quality, timeline, billing or support respectfully and promptly.
We prioritize cooperative resolution based on contracts and records.
2. How to file
Email lienhe@dabilux.com (subject: Complaint + project name), call 0374 686 626, or write to 144 Lê Thánh Tông, Phường Thái Bình, Tỉnh Hưng Yên.
Include contact details, description, timing, desired outcome and supporting files if any.
3. Timelines
Acknowledgement within 1–2 business days.
Proposed resolution usually within 3–7 business days; complex cases may take longer with progress updates.
4. Outcomes
Results are shared by email or letter. You may request a manager review if unsatisfied.
Unresolved disputes may proceed under Vietnamese law.
