Warranty Policy

DABILUX DESIGN COMPANY LIMITED

Welcome to Dabilux Design Company Limited’s services at our official website: https://dabilux.com.

Dabilux is committed to providing the highest quality products and services. To ensure the rights and satisfaction of our Valued Clients, we implement a clear and transparent Warranty Policy for the services we offer.

1. Scope of Warranty

We provide a warranty policy for Dabilux’s core services, including but not limited to:

• Website Design Services: Technical errors arising from the programming process, website structure, and functionalities committed in the contract.
• Graphic Design Services: Errors related to the quality of product files, or discrepancies compared to the confirmed final proof (excluding errors due to different screen displays).
• Other Related Digital Products/Services: The scope of warranty will be specifically defined in the contract or separate service agreement.

Within the scope of the warranty, we commit to:

• Technical Error Rectification: Support in resolving errors arising from the design, programming, or implementation process by Dabilux.
• Feature Warranty: Ensure that all features agreed upon and committed in the service contract function as described and expected by the Client throughout the warranty period.

2. Warranty Period

The specific warranty periods are applied as follows:

• Website Design Services: 06 (six) months from the date of final project handover and official acceptance.
• Graphic Design Services: 03 (three) months from the date of final product handover and official acceptance.
• Other Services: The warranty period will be specifically defined and clearly stated in the Service Contract or agreement between Dabilux and the Client.

3. Warranty Application Conditions

This warranty policy is effective only when all the following conditions are met:

• Proper Use of Product/Service: The website or product/service must be used within normal operating scope and conditions, consistent with its design purpose and Dabilux’s instructions.
• Errors Originating from Dabilux: Technical errors or functional discrepancies must arise from the design, programming, or implementation process by Dabilux, and not from third-party interference (such as malware installation, viruses, cyberattacks, unauthorized interference with source code, or modifications to the website structure outside Dabilux’s warranty scope).
• Timely Notification: Clients must notify Dabilux of issues requiring warranty service promptly upon discovery of the error and while the warranty period is still valid.

4. Warranty Process

To request warranty service, please follow these steps:

• Step 1: Contact for Warranty Request: Clients send a detailed warranty request regarding the error through Dabilux’s official contact channels (Email or Hotline). Please provide complete information about the service/product, a description of the error, and images/videos (if any) to help us understand the issue.
• Step 2: Dabilux Review and Confirmation: Upon receiving the request, Dabilux’s technical team will review and assess the status of the product/service and confirm the validity of the warranty request.
• Step 3: Error Rectification: If the warranty request is valid, we will proceed with repairing, rectifying the error, or replacing affected parts as soon as possible, ensuring the normal operation of the product/service is restored.

5. Cases Not Covered by Warranty

This warranty policy will not apply in the following cases:

• Errors due to Unauthorized Interference: Errors arising from the Client or a third party independently repairing, modifying the structure, source code, installing incompatible plugins/themes, or interfering with the system without Dabilux’s consent or guidance.
• Misuse: Errors caused by the Client’s improper use of the product/service, use for unintended purposes, or non-compliance with Dabilux’s usage instructions.
• Incidents Beyond Control: Errors arising from force majeure events such as natural disasters (floods, earthquakes, fires), global network infrastructure failures, or errors from third-party services (e.g., hosting providers, domain registrars, email services) beyond Dabilux’s management.
• Expired Warranty Period: Warranty requests submitted after the warranty period has expired.

6. Contact Information for Warranty Support

For all warranty requests or inquiries related to this policy, please contact Dabilux via:

• Email: lienhe@dabilux.com
• Hotline: 0374 686 626

Dabilux is committed to providing our Clients with satisfaction and the best service experience. We are always ready to listen and support our Clients throughout their use of our products/services.